1. Introduction

Justice4Survivors is a trading style of MFN Claims Ltd, which is a Claims Management Company authorised and regulated by the Financial Conduct Authority (FCA Firm Reference Number 837972).

These Terms and Fees explain how our service works and how we may be paid if you choose to proceed with a claim. You should read this document carefully before entering into any agreement.

2. Our Services

Justice4Survivors provides information and claims management support to individuals who may have suffered harm or abuse and who wish to explore their legal options.

• Helping you understand whether you may have a potential claim
• Collecting initial information about your circumstances
• Explaining how the claims process may work
• Introducing you to a solicitor experienced in handling sensitive and complex claims where appropriate

Justice4Survivors is not a law firm and does not provide legal advice. Any legal advice or legal representation will be provided by an independent solicitor if you choose to proceed with a claim. All claims are subject to individual assessment and evidence. No guarantee of outcome can be given.

3. Fees and How We May Be Paid

3.1 Using Justice4Survivors

You do not need to use a Claims Management Company to pursue a claim. You may choose to pursue a claim yourself or seek advice directly from a solicitor.

3.2 Solicitor Fees

If you choose to proceed with a solicitor introduced through Justice4Survivors, the solicitor may offer to handle your case under a No Win No Fee agreement. This means you will usually not pay legal fees if the claim is unsuccessful.

If your claim is successful, the solicitor may charge a success fee of up to 25% + VAT of the compensation awarded. The exact terms, conditions and fees will be explained by the solicitor before you decide whether to proceed.

3.3 Introducer Fees

Justice4Survivors may receive a referral fee from the solicitor if you choose to proceed with a claim following an introduction made by us. This introducer fee does not increase the amount you pay and does not affect the compensation you may receive.

4. Your Responsibilities

• Provide accurate and complete information
• Inform us of any relevant updates relating to your claim
• Respond to reasonable requests for information where necessary

5. Complaints

If you are dissatisfied with our service, please contact us using the details below:

We will handle complaints in accordance with FCA complaint handling rules and aim to provide a final response within eight weeks. If you remain dissatisfied after receiving our final response, you may be able to refer your complaint to the Financial Ombudsman Service.

6. Data Protection

Justice4Survivors processes personal data in accordance with UK data protection legislation. Further information is available in our Privacy Policy.

7. Limitation of Liability

Justice4Survivors cannot guarantee the success of any claim or the level of compensation that may be awarded. Claims are assessed individually and depend on the specific facts and supporting evidence available.

8. Governing Law

These terms are governed by the laws of England and Wales. Justice4Survivors is a trading style of MFN Claims Ltd, which is a Claims Management Company authorised and regulated by the Financial Conduct Authority (FRN: 837972).

You do not need to use a Claims Management Company to pursue a claim. You may seek advice directly from a solicitor or pursue a claim yourself.

What Do We Mean by "Your Personal Data"?

Your Personal Data means any information that describes or relates to your personal circumstances.

• Title, names, date of birth, gender, nationality, civil or marital status, contact details, addresses, and documents necessary to verify your identity
• Employment and remuneration information
• Health status and history, details of treatment and prognosis